Frequently asked questions

No. BestWebby charges only a flat monthly or annual subscription fee. All payment processing fees are between you and your payment gateway (Stripe) — we never take a percentage of your sales.

We notify you when you're approaching your plan limits and suggest upgrading. We never cut off your store mid-month — you have a full grace period to upgrade before any limits are enforced.

Yes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing cycle. No penalties or cancellation fees.

You pay for 12 months upfront at a discounted rate (approximately 20% off). Your subscription renews annually unless cancelled before the renewal date.

Yes, on a case-by-case basis. Send us your organization details through our contact form and we'll review your request.

Yes. You can cancel anytime and your plan stays active until the end of the current billing period. We do not offer refunds.

Never. BestWebby is middleware — you connect your own payment gateway and all customer payments flow directly to your account. BestWebby only collects your subscription fee.

Stripe is live today (US, UK, EU, CA, AU and 40+ more countries) — you connect your own Stripe account and payments flow directly to you. Additional gateways (Razorpay, Flutterwave, Paystack, PayPal) and BNPL providers are on the roadmap.

Today BestWebby checkout requires a Stripe account. Support for regional gateways (Razorpay for India, Flutterwave/Paystack for Africa, and others) is on the roadmap — tell us which one you need and we'll prioritize by demand.

Not yet. Klarna and Clearpay support is on the roadmap. When it ships, qualifying orders will show pay-later options at checkout, with settlement going to your own gateway.

BestWebby uses Stripe Subscriptions to manage recurring billing. When a customer subscribes to a product, charges happen automatically on their billing date. You see MRR, churn, and active subscriber counts in your analytics dashboard.

Shopify and Etsy product push are live today on Growth plans and above. Amazon, eBay, Walmart, TikTok Shop, and more connectors are in active development — roadmap order is driven by merchant demand.

Your BestWebby catalog is the source of truth: you manage products once and publish them to connected channels. Today that means pushing products to Shopify and Etsy; deeper two-way order/inventory sync is rolling out per channel.

Yes. Our Shopify import tool migrates your product catalog — products, variants, images, and inventory. Your Shopify store remains live during migration, so there's no downtime.

Not yet — the Amazon connector (including FBA/FBM inventory handling) is on the roadmap and not live today.

No. All 32 AI engines activate automatically when you register. They read your product catalog, order history, and business settings — then go to work. You can adjust parameters, but you don't have to.

It adjusts your product prices in real time based on demand signals, competitor pricing, time of day, local weather, events, and visitor behavior — within the floor and ceiling prices you set. You stay in control; the engine optimizes within your rules.

The Autonomous Business Agent can take pre-approved actions (price adjustments within your set range, accept orders, send templated responses). For anything outside your defined rules, it escalates to you for manual approval.

No. Your merchant data and customer data are never used to train shared AI models. The AI engines are trained on commerce-specific datasets, not on your business's private data.

Any iPad, Android tablet, or web browser. For card payments, BestWebby integrates with Stripe Terminal — you can register readers directly from the POS interface, no Stripe Dashboard required.

Yes. BestWebby POS operates offline using Stripe Terminal's offline mode. Transactions queue locally and sync automatically when connectivity is restored.

Yes. Each cashier clocks in with a personal PIN. Every sale is attributed to the cashier. You get end-of-day performance reports per employee and can identify discrepancies in cash reconciliation.

Yes — on Scale and Enterprise plans. Each location has its own inventory pool, POS sessions, and reports. Inventory deducts from the correct location on every sale.

SOC 2 Type II audit is scheduled for Q4 2026. All required controls are implemented. We'll publish the report once the formal audit is complete.

BestWebby is built around GDPR principles, with right-to-erasure and data-export workflows. A Data Processing Agreement (DPA) is available at /legal/dpa, and Enterprise customers can request a signed DPA for their records.

Your data is hosted in EU data centers on dedicated infrastructure, encrypted in transit (TLS 1.3), with sensitive credentials encrypted at the column level. Regional hosting options are part of the Enterprise roadmap.

Please report it through our contact form with a detailed description. We acknowledge all reports within 24 hours and aim to resolve valid vulnerabilities within 30 days.

Most merchants are fully set up within a day — storefront live, products imported, payment gateway connected, and first marketplace synced. If migrating from Shopify, catalog import typically takes under 30 minutes.

No. BestWebby is designed for merchants, not developers. All features are configurable through the dashboard interface. Technical documentation is available for developers who want to extend the platform via the API.

All plans include email support. Scale and Enterprise plans include priority support with faster response SLAs. Enterprise includes a dedicated account manager.