Learn BestWebby, one screen at a time

1. 01

   From sign-up to your first product

   Create your account, confirm your billing email, activate your plan, check your store details and add a first product.

   Getting Started with BestWebby Billing and Your Plan Managing Products

   Watch · 3:54
2. 02

   Set up your store

   Your store currency, set before you add products, your shop policies, tax, and the address you ship from.

   Storefront Prices Going Live Orders and Shipping

   Watch · 2:26
3. 03

   Your products in depth

   Categories, photos and the media library with its images and videos, sizes and colours as variants, stock, and importing a catalogue from a CSV file or a Shopify store.

   Managing Products Migrating from Shopify to BestWebby

   Watch · 3:46
4. 04

   Theme and brand

   A design brief, a generated storefront and logo, your theme, and the page builder basics.

   Storefront Generator Pages, Menus and Redirects

   Watch · 2:06
5. 05

   Edit your pages

   Building pages from sections, drafts and publishing, maps and players with the Embed section, featured products, collections, articles, slideshows, maps and videos, pages in more than one language, header and footer menus, and the policy pages every store shows.

   Pages, Menus and Redirects Going Live

   Watch · 3:52
6. 06

   Connect your domain

   Your setup address, finding a domain, connecting one you own with two DNS records, the certificate, and moving your store onto it.

   Custom Domains and Branded Email

   Watch · 2:05
7. 07

   Take payments

   Connecting your own Stripe account, Interac e-Transfer for Canadian shoppers, automatic tax with Stripe Tax, with every paid order and refund recorded there, and tax categories for products taxed differently, with category rates on your own tax rules.

   Getting Started with BestWebby Accept Interac e-Transfer Orders and Shipping Managing Products

   Watch · 3:36
8. 08

   Shipping

   Zones and rates, labels through your own EasyPost account for one order or many, local delivery, and in-store pickup with collection codes.

   Orders and Shipping Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock

   Watch · 3:39
9. 09

   Go live

   Previewing your store, the checks before it goes live, switching the site on, naming the person in charge of personal information, and giving a customer a copy of their data.

   Going Live Privacy and Quebec Law 25

   Watch · 2:48
10. 10

    From first order to refund

    Working an order to delivery, draft orders with a payment link, answering the customer, return parcels you can follow, returns and exchanges, refunds by card and by Interac e-Transfer, and disputes.

    Orders and Shipping Inbox Accept Interac e-Transfer Disputes

    Watch · 3:56
11. 11

    Grow

    Promotions, customer segments and flows, review requests, and the sign-up pop-up for your mailing list.

    Promotions and Discount Codes Segments and Flows Review Requests Sign-up Pop-up Loyalty Points and the VIP Club

    Watch · 2:13
12. 12

    Sell in person

    Set up the till and card readers, sign cashiers in with a PIN, take a sale with split payment, Interac debit on the reader, shipping a sale to the customer, returns at the till, and closing the drawer.

    Point of Sale HR & Timesheets

    Watch · 3:46
13. 13

    Sell in French for Québec

    French as the store language, what is translated for you, the French readiness check, approving French drafts of your product text, and the QST alert.

    Selling in French French for Quebec (Bill 96) Selling to Québec

    Watch · 2:23
14. 14

    Clothing that fits

    Will it fit me? on clothing, size charts from your own sizing, how shoppers measure themselves privately, and made-to-measure orders.

    Fit Studio

    Watch · 2:24
15. 15

    Sell to trade buyers

    Wholesale tiers, company accounts and price lists, case packs and company ship-to addresses, billing on net terms within a credit limit, buyers ordering on account at checkout, quotes that become invoices, and pre-authorised debit on CAD invoices.

    B2B Quotes and Customer Invoices

    Watch · 3:41
16. 16

    Email your customers

    Email from your own address, campaigns to the customers who agreed, tests to your team, A/B subject tests and the campaign report, what consent allows, your deliverability figures, and abandoned-cart reminders.

    Email Campaigns Deliverability Sign-up Pop-up Abandoned Carts

    Watch · 3:08
17. 17

    Recurring revenue

    Subscriptions and what shoppers manage themselves, failed renewals and renewals on hold, gift cards issued by hand with the code shown once or sold online as a product, loyalty points and the VIP club.

    Subscriptions & Subscribe-and-Save Gift Cards Loyalty Points and the VIP Club

    Watch · 3:54
18. 18

    Stock and suppliers

    Stock per location, transfers between locations that you ship, receive or write off, purchase orders and receiving them, supplier returns and credit, bundles and collections.

    Buy Online, Pick Up In Store (BOPIS) & Multi-Location Stock Purchase Orders and Suppliers Bundles Collections

    Watch · 3:25
19. 19

    Your day on Home

    Today's figures, Needs you now and one-tap approvals, snooze and dismiss, cashflow and at-risk stock, notifications and Push alerts that did not arrive, and shop health.

    Home Notifications Shop Health

    Watch · 2:51
20. 20

    Read your numbers

    Analytics and the conversion funnel, visits from shopping assistants, Insights, retention and cohorts, and holding risky orders.

    Analytics Insights Fraud Protection and Blocked Visitors

    Watch · 3:18
21. 21

    Get help when you need it

    The Help center and its FAQs, the manual and the help chat, sending BestWebby a request and following every reply, and the feature board.

    Getting Help

    Watch · 2:41
22. 22

    Your plan and invoices

    What your plan costs and includes, what Orders this month counts, the monthly invoice from email to payment, automatic payment, and what happens when an invoice goes unpaid.

    Billing and Your Plan

    Watch · 2:47
23. 23

    Accounting and staff hours

    Revenue, expenses and the ledger export with test-mode payments left out, scanned supplier invoices, Stripe payouts, syncing to QuickBooks Online or Xero, and staff records, shifts, time off and payroll exports.

    Accounting HR & Timesheets

    Watch · 3:50
24. 24

    Your team, the audit log and blocked visitors

    Inviting your team with the right role, switching access off, reading the audit log, and stopping a particular visitor reaching your store.

    Getting Started with BestWebby Audit Log Fraud Protection and Blocked Visitors

    Watch · 2:35
25. 25

    Connect other systems

    API keys for your own scripts, webhooks that tell your systems what happened, and the apps that act on your store.

    API Reference Apps

    Watch · 2:30
26. 26

    Emails and help pages your customers see

    Branding and testing your store’s automatic emails without promotions in receipts, your own wording for them, and writing and publishing your store’s own help pages.

    Email Design Help Center

    Watch · 3:41
27. 27

    Phone, WhatsApp and prepaid credit

    Store phone numbers as they roll out, Phone & SMS credit, the official WhatsApp Business number with its templates, storefront opt-in and 24-hour window, a WhatsApp app number, and the Photo Studio balance.

    Phone Numbers, Calls and Text Messages Inbox Image Studio

    Watch · 3:42
28. 28

    Pricing rules, product facts, recalls and licence keys

    Automatic prices by time or quantity, origin and certifications on product pages, running a product recall, public recall notices matched to your products, and selling with licence keys.

    Promotions and Discount Codes Product Insights Regulatory Radar License Keys

    Watch · 3:18
29. 29

    Bookings and made-to-order

    Appointments: opening hours, staff and services, deposits on your own Stripe account, the calendar and walk-ins. Made-to-order requests, quotes by email, and turning a quote into an order.

    Appointments Custom Orders

    Watch · 3:19
30. 30

    After checkout

    The thank-you page and its cross-sell picks, every parcel in one list, and the standing purchase authorizations shopping apps hold against your store, with revoking them.

    Post-Purchase Orders and Shipping Standing Intents

    Watch · 2:13
31. 31

    Beyond your own shelves

    The fulfilment network boards for surplus stock and local fulfilment, your distribution partners and shipments recorded by hand, and the supplier risk review.

    Micro-Fulfilment Distribution Supply Chain

    Watch · 2:10
32. 32

    Know your customers

    Your customer list and its groups, adding and importing customers with their consent, a customer's page and messages, merging duplicates, unanswered shopper chat questions, WhatsApp photos, files and delivery receipts in the Inbox, and care metrics.

    Customers Chat Inbox

    Watch · 3:45
33. 33

    Sell with a team

    Leads checked against do-not-call lists and scored, the deal pipeline through to a quote, reps and territories, calling campaigns and rules, the National Do Not Call List, and the tele-sales dialer.

    Sales OS

    Watch · 3:44
34. 34

    Reviews, waitlists and gift registries

    Approving reviews before they go live, back-in-stock waitlists that email shoppers for you, wishlist alerts and the consent behind them, and gift registries guests buy from.

    Review Requests Back-in-Stock Waitlist Wishlist Gift Registry

    Watch · 3:13
35. 35

    Push, texts and shopping feeds

    Browser notifications, text campaigns once phone service is connected, following and resuming a broadcast, and the consent behind them, product feeds for Google, Meta and TikTok, in-store stock on Google, and the older email sequences.

    Push Notifications Phone Numbers, Calls and Text Messages Product Feeds Email Sequences (Legacy)

    Watch · 3:48
36. 36

    Codes, markdowns and partners

    Discount codes, step-down markdowns inside a price floor, an affiliate programme you pay yourself, and customer referrals.

    Promotions and Discount Codes Clearance & Markdown Scheduler Affiliates Referrals

    Watch · 3:15
37. 37

    Blog posts, social posts and print

    Blog posts about your products and the content calendar, composing and scheduling social posts, launch kits, and ordering printed work.

    Blog Posts and the Content Calendar Social Media Printing & Physical Services

    Watch · 2:45
38. 38

    Quizzes and surveys

    A product-finder quiz on your store, what shoppers' answers tell you, and surveys whose answers you read on the page.

    Quizzes Surveys

    Watch · 2:10
39. 39

    Watch your market

    Category and competitor digests paid from prepaid credit, a list of competitor pages, public mentions of your brand, and a first check for brand risks.

    Market Intel Social Listening Brand Protection

    Watch · 2:32
40. 40

    Sell on more channels

    Connecting other sales channels, choosing what each one sells and sharing stock between them, live shopping, and 3D and AR views of your products.

    Sell Everywhere Live Studio AR Showroom

    Watch · 2:31
41. 41

    Flash sales, auctions and offers

    Flash sales for a set window, auctions with a reserve and second-chance offers, customer offers you accept, counter or decline, and supplier emails priced in your store currency.

    Flash Sales Auctions Offers & Negotiation

    Watch · 2:24
42. 42

    Sell with partners

    Network Search from your own supplier accounts, the buying network between stores, reseller links, and franchise locations with royalty statements.

    Network Search Buying Network Reseller Network Franchise

    Watch · 3:07
43. 43

    Storefront chat and the call assistant

    What your storefront chat answers from, switching it on, the questions it cannot answer, and the call assistant with its outbound calls.

    Chat Phone Numbers, Calls and Text Messages

    Watch · 2:10
44. 44

    Approvals and suggestions

    Approving what your automations propose and setting their limits, typing tasks for the Operator, bundle suggestions, return risk and what-if questions.

    Approvals and Limits Operator Insights

    Watch · 2:25
45. 45

    Benchmarks, engagement and carbon

    Comparing your store through anonymised totals, a webcam preview of how attention is measured, and delivery emissions estimates with pledges.

    Analytics Insights Carbon

    Watch · 2:25
46. 46

    Change and refund orders

    Editing a paid order until it has all shipped, with a payment link or a refund for the difference, what the customer and the packing slip show afterwards, refunding chosen items and choosing what goes back in stock, editing a draft order before you send it, and how a draft is taxed by product category.

    Orders and Shipping

    Watch · 3:35
47. 47

    WhatsApp templates in depth

    Once the official WhatsApp number is connected: template headers with a photo, video or PDF, footers and buttons, quick replies and opt-out buttons arriving in the Inbox, sign-in codes checked on the customer's page, and a confirmation message for each storefront opt-in.

    Inbox Customers

    Watch · 2:20
48. 48

    A price for each storefront

    With more than one storefront: following the product price, an own price or not selling on each one, no strike-through on a storefront with its own price, and how options with their own price are charged there.

    Storefront Prices

    Watch · 2:04
49. 49

    Your store currency and your storefronts

    Every storefront charges in your store currency and when it is fixed, what a storefront in another currency sells, lists, publishes and imports, the notice you get, and charging in your store currency from Sites.

    Storefront Prices Managing Products

    Watch · 2:15
50. 50

    Customs, carriers and Canadian origin

    HS codes, countries of origin and CUSMA on each product and on many at once, why parcels from Canada to the United States never go by Canada Post and what shoppers there are told about duties, pausing a carrier during a strike, and Product of Canada and Made in Canada claims.

    Orders and Shipping Managing Products

    Watch · 3:17
51. 51

    Launch dates, delivery dates and addresses

    Putting a product on and off sale at times you choose in your store’s time zone, with the listing confirmation, estimated delivery dates from your processing time, order cut-off and Canadian holidays, and the carrier’s address check before a label, with what to do when it doubts an address.

    Managing Products Orders and Shipping

    Watch · 3:14

BestWebby is not endorsed by or affiliated with Interac Corp.

PlansPlan labels show the lowest plan that includes a page. Your own plan and invoices are under Billing in your dashboard.