Account & Billing
Notifications: What BestWebby Tells You, and How
The events you are told about in the dashboard, by email and on your phone, what is on by default, and how each person on your team chooses.
Overview
When something in your store needs you, BestWebby tells the owner, admins and managers in the dashboard's Notifications feed, by email, or both. Each of them chooses for themselves under Settings → Notifications; until they do, the defaults below apply.
Notifications are part of every plan.
The same thing is not repeated: a second notification of the same kind about the same order, product or domain within an hour is folded into the first.
Orders
| You are told when | Email by default |
|---|---|
| A new order is placed online or at the till | No |
| A return was requested | No |
| A shipment could not be created: buying a label failed, or the carrier reports a delivery problem | No |
| An email to a customer was not sent: a shipping, delivery, invoice or quote email could not go out, usually because your store has no email domain of its own yet, or the address is on the do-not-email list. The order's timeline, or the invoice's or quote's history, shows which | Yes |
| A till sale could not be recorded after it was rung up offline | Yes |
| EasyPost rejected your API key: parcels, return parcels and supplier deliveries stop being tracked, and shoppers get no delivery emails, until you paste a working key in Settings → Shipping, where the connection shows as failing | Yes |
Money
| You are told when | Email by default |
|---|---|
| A payment failed at checkout | Yes |
| A payment was disputed, and when a dispute response is due soon | Yes |
| A refund was issued in Stripe directly, and the order was updated to match | Yes |
| A sale or refund is missing from your Stripe Tax records: Stripe Tax could not record it after several tries, or it needs a person (for example a refund in another currency). Only when automatic tax is on | Yes |
| A payout failed: money could not be sent to your bank | Yes |
| Your store stopped taking card payments: Stripe turned card payments off on your account, or it was disconnected. The notice lists what Stripe is asking for | Yes |
| Card payments are on again | Yes |
| A subscription renewal failed | Yes |
| A storefront cannot charge your prices: it charges in a different currency from your store currency, so checkout refused a basket there, or Subscribe & Save renewals are on hold and nothing is charged. At most once a day per storefront for checkout, once a day for renewals. Fix it in Channels → Sites; see Storefront prices | Yes |
| Your sales to Québec reached 80% or 100% of CA$30,000 over 12 months, the point at which a business in Canada outside Québec is expected to register for the QST. Information, not tax advice; see Selling to Québec | Yes |
Customers
| You are told when | Email by default |
|---|---|
| A customer sent a message from your storefront's contact form | Yes |
| A review needs moderating | No |
| A data or deletion request arrives from a shopper | Yes |
| Your chat could not answer a shopper | Yes |
Store health
| You are told when | Email by default |
|---|---|
| A store is ready to publish: its domain, certificate and email are set up. It stays offline until you switch it on; see Going live | Yes |
| A domain or certificate problem | Yes |
| A webhook endpoint was turned off after repeated failed deliveries | Yes |
| A sales channel stopped syncing | Yes |
| A product sold out | Yes |
| A product is running low | No |
| A listing was taken off sale by the automatic check, saying what kind of problem it found and how to fix it; see Managing products | Yes |
| A listing photo may show a different product. The listing stays on sale | No |
| A held listing was reviewed: approved or rejected | Yes |
| An SMS broadcast stopped part-way, for example because your Phone & SMS credit ran out, or it has been stuck for 20 minutes. The texts not sent yet wait until you resume it from Marketing → SMS | Yes |
Bookings, offers and auctions, Network Search suppliers, social listening, time off, dialer callbacks and BestWebby support each have their own notifications too; their guides describe them.
Choosing how you hear
Go to Settings → Notifications. Each kind of notification has In app, Email and Push boxes; tick the ones you want. Your choices do not change anyone else's. Push sends a browser notification to a phone or computer once you have turned it on for that browser on the same page. It is off by default except for a shopper your chat could not answer. If Push alerts stop reaching your browser, for example because the browser stopped accepting notifications, a notice on the same page says how many were missed in the last 7 days; turn notifications on again in that browser to clear it.
Notification emails go to your own sign-in email address.