Billing and Your Plan

Overview

What you pay BestWebby is separate from what you sell. Your customers pay you directly through your own connected Stripe account, and we take no percentage of your sales. For the platform itself you pay a monthly fee for your plan, invoiced after each month ends.

The binding terms are in the Merchant Terms (clause 3 for payments, clause 13 for non-payment), linked from Finance → Billing. This guide explains them in plain words.

Activating your account

There is no setup fee when you sign up yourself. After you register, the Activate screen asks you to confirm your billing email and add your billing details, then you choose your plan and activate. Nothing is charged at that point, and no card is needed.

If you signed up through our sales team, your approved quote sets what you pay to activate. A quote can include a one-time setup fee; it is paid before your account is activated and is not refundable once it is, except where the law requires it.

Your plan

Every plan is paid, and every plan has unlimited products. Your plan sets how many storefronts, team members and branded mailboxes you can have:

Your current plan is shown in Finance → Billing, along with how many storefronts and team members you use against its limits, and your product count. Orders this month counts every order placed this month, including any paid while your Stripe account was in test mode; it is a count of activity, not money, and no plan limits it. If you signed up yourself, your price is our published price for your plan on the day you signed up; a price agreed in an approved quote stays as agreed.

To change plan, get in touch. An upgrade switches the new plan's features on straight away and its price applies from your next billing month. A downgrade takes effect when your next billing month begins.

Monthly invoices

Your billing months start on the day your account is activated. At the end of each month:

1. We issue an invoice for the month that just ended.
2. We email it to your billing email with a payment link.
3. You pay from the link. Payment is due by 11:59 pm Toronto time on the 15th day after the invoice is issued.

Every month you use is invoiced, including your first. Your invoices are listed under Finance → Invoices, where you can download them or pay online. We do not charge for time your account was switched off for non-payment or closed.

If your account is paid through a card subscription rather than monthly invoices, it is charged in advance on that subscription's schedule instead.

Automatic payment (optional)

If you would rather not pay each invoice by hand, save a card in Finance → Billing. Only the account owner or an admin can turn it on.

• We charge the card for each invoice when we issue it, and email you the amount at least 3 days before.
• If a charge fails, or the amount would differ from what we emailed, you pay using the payment link within the same 15 days.
• Your card is saved with our payment processor; we never see or store your full card number.
• You can turn automatic payment off, or remove your card, at any time. Each invoice is then emailed with a payment link again.

If an invoice is not paid

We send reminders to your billing email, and by text message or WhatsApp if you gave us a mobile number. If an invoice is still unpaid at the end of the 15th day after we sent its payment link, your account is switched off:

• your storefronts show that the store is temporarily unavailable, with your public contact details, and cannot take new orders;
• your mailboxes are paused: mail still arrives and is kept, but it cannot be sent or collected until you pay;
• automations, scheduled messages, integrations, webhooks and API access stop;
• you can still sign in to view and pay your invoices and to export your data.

Pay everything that is overdue and your account switches back on by itself, usually within minutes. There is nothing to request and nobody to wait for. Finance → Billing shows the amount due with a Pay button.

Under the Merchant Terms (clause 13), an account that stays switched off for 30 days can be permanently deleted, with everything in it: stores, products, orders, customer records, content, files, domain settings and mailboxes. We warn you at least 14, 7 and 2 days before, and we do not delete an account until each of those warnings has been sent. Deleted data cannot be recovered, so export anything you need.

Questions

Get in touch about anything on your invoice.